© 2026, Jellyze. All Rights Reserved.
Last updated: September 2026
Jellyze respects your privacy. This policy explains how information may be collected and used when you browse our website, place an order, contact us, or sign up for marketing.
We may collect information you provide, such as your name, email address, phone number, billing and shipping details, order information, and messages sent to customer support. Our store and service providers may also collect device, browser, cookie, and website-usage information needed to operate and improve the store.
Information may be used to process and deliver orders, provide customer support, prevent fraud, improve our website and products, comply with legal obligations, and send marketing communications when permitted. You can unsubscribe from promotional emails or texts using the instructions in those messages.
Jellyze may use trusted providers such as Shopify, payment processors, shipping carriers, analytics services, and marketing platforms. These providers process information as needed to perform services for the store and are subject to their own privacy practices.
Cookies and similar technologies may be used for essential store functions, preferences, analytics, and advertising. Browser and device settings may allow you to limit certain cookies. Some store functions may not work correctly if essential cookies are disabled.
Depending on where you live, you may have rights to request access, correction, or deletion of certain personal information. Please use the Contact link on our website to submit a privacy request.
Last updated: September 2026
We want your Jellyze order to arrive safely and as smoothly as possible. Shipping options, rates, and available destinations are shown at checkout before payment.
Orders are prepared after payment is successfully authorized. Processing time can vary during weekends, holidays, product launches, promotions, or periods of unusually high order volume.
Any delivery date shown at checkout or in tracking is an estimate rather than a guarantee. Carrier delays, weather, address issues, customs, and other circumstances outside our control can affect delivery time.
When tracking is available, it will be sent using the contact information provided with your order. Please allow time for the carrier to register the tracking number after your shipment is prepared.
Please review your shipping address carefully before completing checkout. If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed after an order enters fulfillment.
If your package arrives damaged, contains the wrong item, or appears to be lost, contact us through the website with your order details and, when relevant, photos of the package and products. We will review the issue and help determine the appropriate next step.
Last updated: September 2026
By using the Jellyze website or purchasing from our store, you agree to these Terms of Service and any policies referenced on the site.
You may use this website for lawful personal shopping and informational purposes. You may not misuse the site, interfere with its operation, attempt unauthorized access, or use its content in a way that violates applicable law or the rights of Jellyze or others.
We work to present product descriptions, ingredients, images, availability, and pricing accurately. Packaging and appearance may change, and screen settings can affect how colors appear. Always review the product label and directions before use.
Website content is provided for general informational purposes and is not a substitute for professional medical advice, diagnosis, or treatment. Individual experiences can vary. Consult an appropriate healthcare professional if you have questions about whether a product is suitable for you.
Submitting an order does not guarantee acceptance. We may cancel or limit an order when necessary, including for suspected fraud, pricing or inventory errors, or other store-protection reasons. Applicable charges are presented during checkout.
Jellyze names, logos, product designs, website copy, graphics, and other brand materials are protected by applicable intellectual-property laws and may not be copied or commercially used without permission.
We may update these terms as the store, products, or legal requirements change. The version displayed on the website applies from its stated update date.
Last updated: September 2026
We want you to feel confident ordering Jellyze. Because Jellyze products are consumable wellness products, return eligibility depends on the condition of the item and the reason for the request.
If you would like to request a return of an unopened, unused product in its original condition, contact us through the website with your order number. Please wait for return instructions before sending anything back.
For safety and quality reasons, opened, used, or partially consumed products generally cannot be returned simply because of preference or change of mind.
Please contact us promptly if an item arrives damaged, defective, or different from what you ordered. Include your order information and clear photos when possible so our team can review the issue.
Approved refunds are issued to the original payment method. The time it takes for a refund to appear can vary by bank or payment provider. Original shipping charges and return-shipping costs may be non-refundable unless the return results from an error with the order or a defective product.
Do not send products back without first contacting Jellyze. Return instructions, eligibility, and any applicable shipping requirements will be confirmed for your specific order.